LUSH ‘N LURE is dedicated to providing you the best customer experience possible. Only products purchased online may be returned for refund.
TIME LIMIT ON RETURNS
You may return most new, unused and unopened items within 7 days of the delivery date to receive a refund to the payment method used to purchase.
REFUNDING SHIPPING FEE
LUSH ‘N LURE will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). LUSH ‘N LURE does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
RETURNING YOUR ORDER BY MAIL
Mail your return with the packing slip to the below address.
LUSH ‘N LURE
RETURN DEPARTMENT
236 EDEN COTTAGES PHASE 2
LAHORE CANTT
DAMAGED ITEM
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible. LUSH ‘N LURE will dispatch replacement after receiving damaged item. kindly email sales@lushnlure.pk / call or WhatsApp us at +92 333 3022216
PRODUCT EXCHANGE
Exchange will be permissible within 7 days after delivery, in case it is returned timely. The product to be exchanged should be unused and in its original form.
No product will be exchanged if the packaging is damaged, broken or unsealed.
RETURNS POLICY
Lush n lure’s refund policy implies that in case of a change of mind for the purchase/order the product has to be completely intact and no tampering with either the product or packaging.
CANCELLATION
We are only able to cancel orders that have not been shipped. If your order has been shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original payment that you use when placing your order. If you would like to cancel an order, please send an order cancellation request to sales@lushnlure.pk OR call or WhatsApp us at +92 333 3022216.
CHANGES
We reserve the right to change our policies and promotional terms at any time, and without prior notice.